Why Trust Us

Who Are We?

Lauren Scott

Co-Founder

Lauren’s background is rooted in hands-on patient coordination within leading cosmetic surgery practices in Central London. Having worked closely with surgeons, PAs, and nursing teams, she understands the operational pressure clinics face once enquiries increase — and how easily patient communication can slip despite best intentions. Lauren’s experience across private healthcare has shaped SURG’s patient-first approach, focused on clarity, continuity, and calm communication throughout the patient journey. Her role ensures SURG’s coordinators integrate seamlessly with clinic teams and uphold the standard of care patients expect.

Lee Morris

Co-Founder

Lee brings extensive experience in operational systems, process design, and patient communication infrastructure across healthcare and regulated environments. His focus is ensuring SURG operates within clear clinical boundaries, with robust systems that support consistency, transparency, and data protection — without adding complexity for clinics. Lee’s work underpins SURG’s ability to support multiple practices reliably, while allowing surgeons and teams to remain fully in control of their patient experience.

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Proven Experience in Supporting Private Clinics

SURG's approach has been shaped by over two decades of combined experience working within private healthcare and regulated environments.

Patient communication, follow-up, and continuity of care sit at the centre of everything we do — ensuring clinics can maintain high standards even as demand increases.

Our partners remain with us because we integrate cleanly into existing processes, respect clinical boundaries, and consistently support patient experience.

98% client retention rate - Long-term partnerships built on trust and alignment.
Average 40% improvement in enquiry follow-up outcomes within the first 3 months.
4.9/5 average patient satisfaction score across coordinated patient interactions.
30% reduction in patient drop-off through structured, consistent follow-up
Measured ROI across partner practices as a result of improved patient coordination

Working With Leading Private Practices

Our partnerships are selective — we work with established surgeons and clinics that prioritise patient experience, clinical standards, and long-term reputation.

We maintain strict confidentiality agreements with our clients but are happy to provide case studies and references during our consultation process.

Our selective approach means we only partner with practices that:

Maintain GMC registration and appropriate insurance.
Demonstrate proven clinical outcomes.
Share our values of patient-first service.
Value long-term quality, consistency, and patient confidence

Aligned Incentives, Clear Boundaries

Our incentives are aligned - without creating sales pressure or compromising patient experience.

How it works:

Consultation Prep

Receive a pre-consult list of all patients before clinic sessions, ensuring every patient is prepared.

Performance-Aligned Payments

Our model aligns incentives around consistent patient follow-up and agreed outcomes — always within your clinic’s approval and process.

Clear Visibility

Full visibility of patient communication, follow-up activity, and agreed performance indicators.

Commision-Only Model

We invest in the partnership from day one, keeping engagement low-risk for clinics.

Flexible Engagement

Clinics choose how involved we are — from reinforcing follow-up to comprehensive patient coordination.

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