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Privacy Notice

Privacy Notice

SURG Group Ltd (“SURG”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal data transparently and securely.

This Privacy Notice explains how we collect, use, store, and share your personal data when you visit our website or interact with us.

 

1. Who We Are

SURG Group Ltd
167-169 Great Portland Street, 5th Floor, London, W1W 5PF
contact@surggroup.com 

SURG provides non-clinical patient coordination, lead management, and commercial support services to cosmetic surgeons and clinics.

 

2. What Data We Collect

We may collect and process the following categories of personal data:

  • Contact details (name, email address, phone number)

  • Professional information (job title, clinic name, speciality)

  • Enquiry information submitted via website forms

  • Technical data (IP address, browser type, device information)

  • Marketing preferences

  • Limited patient enquiry information, where provided voluntarily (e.g. procedure interest)

We do not provide medical advice or clinical services.

 

3. How We Collect Your Data

We collect data when you:

  • Visit our website

  • Complete a form or submit an enquiry

  • Contact us by email, phone, WhatsApp or social media

  • Engage with our marketing communications

  • Are referred to us by a partner or clinic

 

4. How We Use Your Data

We use your personal data to:

  • Respond to enquiries

  • Provide our services to surgeons and clinics

  • Coordinate non-clinical patient communications

  • Improve our website and services

  • Send relevant business communications

  • Comply with legal and regulatory obligations

 

5. Legal Basis for Processing

We process personal data under the following legal bases:

  • Legitimate interests (operating and growing our business)

  • Consent (where required for marketing communications)

  • Contractual necessity (where services are provided)

  • Legal obligation (compliance with UK law)

 

6. Sharing Your Data

We may share your data with:

  • Surgeons or clinics you enquire about

  • CRM, email, messaging, and analytics providers

  • Professional advisers (legal, accounting)

  • Regulators where legally required

We do not sell personal data.

 

 

7. Data Storage & Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

Data is only retained for as long as necessary for the purposes outlined in this notice.

 

8. International Transfers

If data is transferred outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses.

 

9. Your Rights

Under UK data protection law, you have the right to:

  • Access your data

  • Correct inaccurate data

  • Request erasure

  • Object to processing

  • Restrict processing

  • Data portability

You may also lodge a complaint with the Information Commissioner's Office.

 

10. Contact Us

If you have questions about this Privacy Notice or how we handle your data, please contact: contact@surggroup.com


 

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